Delivery & Returns
INSURANCE & DELIVERY
Canberra Workwear insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Canberra Workwear and transfer of responsibility in the same way.
Canberra Workwear ships goods Australia wide using third party carriers. Customers have the option to collect orders from our shopfront in Canberra. Where the buyer chooses not to use our approved carrier, delivery to buyers carrier will be deemed to be delivery to the buyer.
Delivery of the Goods shall be made to the buyer’s address as expressed in the order for the purposes of this agreement.
Delivery of the goods to a third party nominated by the buyer is deemed to be delivery to the buyer for the purposes of this agreement.
The buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.
The failure of the seller to deliver shall not entitle either party to treat this contract as repudiated.
The seller shall not be liable for any loss or damage whatever due to failure by the seller to deliver the goods (or any of them) promptly or at all.
All transactions on this site are processed in Australian dollars (AU$) and prices shown include GST.
Orders will be shipped freight free to Eastern Seaboard on all orders over $200.00.
Goods returned for credit will not be accepted without an Canberra Workwear Return Authorisation Number (RAN) clearly displayed on the outside of the package. All returns must be sent back within seven (7) days of the invoice date.
Customers will be responsible for all freight costs unless the garment(s) received are damaged or wrongly shipped.
Ensure goods are correct in all aspects including colour, style, size and quantity prior to decoration. All returns must be in saleable condition. Canberra Workwear will not accept returns on garments that have been decorated.
Claims for incorrectly supplied/short supplied goods must be notified to us within five (5) business days of delivery, to qualify for credit. All other claims for credit must be made within seven (7) days of invoice date.
All returns MUST be in its original packaging and in re-sellable folded condition, including loose pockets with polo shirts, and cardboard accessories with business shirts. All shoes must be returned in the original shoe boxes. Shoe boxes are considered part of the product, and your return may not be accepted if the box is damaged.
For any returns in excess of $500.00 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by Canberra Workwear to supply the order.
Send through an email to us at firstname.lastname@example.org quoting your order number and invoice number. If an item is faulty, please provide details why. If you would like to exchange an item, please let us know what your preferred replacement choice is, either a different size or colour.
To request a refund, we will match the original payment method used.
Once you have received a Return Authorisation Form, document you will have five (5) days to action the return. This form and goods must be sent back to the address stipulated on the form. All ‘return’postage costs will be at your expense with the exception of a return that has been deemed faulty. Please include any proof of postage costs to be reimbursed for faulty items.
We recommend that items are returned to us via courier or registered Australia Post to ensure that they are protected and insured during transit.
Print your Return Authorisation Form document that was emailed to you.
Repackage your item(s) in their original presentation and return (at your cost) to: Canberra Workwear, 47 Nettlefold Street, Belconnen, ACT, 2617. Phone no.: 02 6253 0069. You will be notified by email once your return has been received and processed.
Unidentified returns may be returned to the sender therefore, please ensure all details are clear and concise.
Exchanges are subject to stock availability. The item(s) you exchange must be equal or greater in value. The customer will be responsible for all shipping and handling charges.